PRODUCT OVERVIEW Returnity provides advantages for everyone on your team, as shown here: For Your Marketing Team   Talk To Your Guests: Beginning with the Reservation Confirmation email, Returnity helps you build lifelong relationships with your guests by establishing a pattern of appealing, interesting and relevant email marketing messages.       The promise of receiving a reservation confirmation via email is a compelling reason for guests to share a valid address, and email is delivered more quickly and inexpensively than a paper confirmation.       Should guests cancel their stay, they’re automatically sent a Cancellation Acknowledgement. Because this message is interactive, you can gain insight into the reason for cancellation and invite the guest to visit at another time. Enhance Their Experience & Increase Revenue: A Pre-Arrival Message delivered several days before guests arrive helps educate them regarding various revenue-generating services, including recreation and dining options, plus special offers and events at or near your property. Guests will be better prepared to spend more time and money with you.       This email allows guests to submit specific requests directly to your concierge, so you can provide them with a customized pre-arrival itinerary. Get To Know Your Guests: A personal Departure Thank-you note is delivered to the guest one day after checkout. To optimize this communication opportunity, a link can be established to an online Guest Satisfaction Survey.       Response rates for an online survey double and triple those for a paper survey. Guests appreciate the convenience of answering online and relate their experiences more accurately because of the timeliness. You can even collect supplemental data regarding their lifestyle, personal preferences and future travel plans.       Returnity provides you with monthly Guest Satisfaction Reports that include trending comparisons to last month, same time last year, year-to-date and last-year-to-date, all by department. Verbatim comments are included as well.